At Cael Trail, we want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.
1. Eligibility for Returns and Refunds
- Since we operate on a Cash on Delivery (COD) basis, all sales are final except in cases where the product is defective, damaged, or incorrect upon delivery.
- To be eligible for a return or refund, you must notify us within 48 hours of receiving the product.
2. How to Request a Return or Refund
- Contact us at [email protected] within 48 hours of delivery with your order details and clear photo evidence of the defect, damage, or error.
- Returns will not be accepted without prior approval from Cael Trail.
3. Return Process
- Once your return request is approved, we will provide instructions on how to return the item.
- Please ensure the product is unused, in the original packaging, and in the same condition as received.
4. Refunds
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
5. Non-Returnable Items
- Products that are not defective or damaged upon delivery are not eligible for return or refund.
6. Contact Information
For any questions or to initiate a return, please contact us at:
[email protected]